Getting Help with Support Tickets

What Support Tickets Are For

Support Tickets let you submit requests, bug reports, and feature ideas directly from your account. Available on Basic and Pro plans. The Support link appears in the sidebar once your plan is active.

Ticket Types

Support Request — General questions, how-to queries, or account issues.
Bug Report — Something isn't working as expected — include steps to reproduce and what you saw vs. what you expected.
Feature Request — Suggest a new feature or improvement you'd like to see.

Submitting a Ticket

Go to Support in the sidebar and click New Ticket.
Choose the ticket type, enter a clear subject line, and describe your issue in the message body. The more detail you provide, the faster it can be resolved.
Click Submit Ticket. The ticket appears in the list immediately with an Open status.

Thread View & Replies

Click any ticket to open the full conversation thread. Your messages appear on the right; replies from the support team appear on the left. Type your message in the reply box at the bottom and click Send Reply.

Once a ticket is Closed, the reply box is hidden. Open a new ticket if you need further assistance on the same topic.

Ticket Statuses

Open — Newly submitted, awaiting a response.
In Progress — The support team is actively looking into it.
Closed — Resolved or no further action required. Thread is read-only.